FAQ
A
Adapter
Various adapters available at reception
Afternoon tea / coffee
From 1pm – 6pm you may enjoy tea / coffee and home-made pastries in the resident’s lounge (adjoining to the reception area).
Arrival
Guest rooms are usually available from 2pm.
B
Banks
Berner Kantonalbank: phone 033 675.15.48 /
no counter service
Spar- und Leihkasse: phone 033 675.12.63
Hours of business: Mo. – Fr. 8.30am to 12pm / 1.30pm to 5pm.
Bath robes
Are available at the reception (CHF 5.00 lending fee)
Blanket
Please contact the reception if you wish an extra blanket.
Breakfast
Breakfast is served in the restaurant; usually from 7.30am to 10am (during summer high season from 7am). Please contact the reception the evening before if you wish an earlier breakfast.
Bus
The local bus service leaves from the train station, the schedule is available at the reception. The bus service to Gasterntal (summer season only) must be reserved in advance.
C
Cable-cars
Time-tables are available at the reception.
Change
Smaller amounts (Euro) can be changed at the reception. Larger amounts and / or other currencies can be changed at the train station.
Charging cables
We have various charging cables available at reception. Please ask if you need one.
Children’s play-room
You can find our children’s play-room in the first floor adjoining the elevator with various games, books. Table soccer in the basement (-1).
Church services
There are two churches in Kandersteg – a Catholic and an Evangelical, both are within easy walking distance from the hotel.
Conveyance of cars Kandersteg - Goppenstein:
Every 30 min. from 5.50 a.m. until 9.50 p.m. / 10.50 p.m. / 11.50 p.m.
Credit cards
We accept Visa, Mastercard, American Express, Postcard, Maestro and TWINT.
D
Departure
Your room should be vacated by 11 a.m. You may deposit your luggage at the reception if you wish to leave later.
Do not disturb
Please hang the sign „Do not Disturb“ on the outside handle of your bedroom door if you do not wish to be interrupted in your room.
Dress code (Dinner)
Sportive and smart informal attire is required.
Drugstore
The drugstore is situated at the Bahnhofstrasse (main road).
E
Electric cars
We have a charging station for electric cars (at an extra charge). We kindly ask you to bring your own type 2 cable and to park your car in a regular parking space after charging.
Electric outlets
The main supply is 220 Volt. Adaptors are available at the reception.
F
Fire
The Hotel Bernerhof is equipped with a modern fire detection system. Please use the emergency stairs in case of a fire. Do not use the elevator!
Fire department
Emergency call: phone 118
Fitness room
Our fitness room (Treadmill, multi station, Ergometer, Elliptical) is located in the basement (-1). Please ask at reception for the opening times. Please note that children are not permitted to use the fitness room without adult supervision.
G
Garage
We have a limited number of underground car parking lots available. Please contact the reception for further information.
H
Hair dresser
We will be pleased to arrange an appointment at one of our local hair dressers:
Coiffure Curly, phone 033 675.12.78 / Coiffeur Trollys, phone 033 675.10.59
Hygiene items
Hygiene items such as toothbrush, razor or sanitary napkins / tampons are available at the reception.
Hospital
The nearest hospital is located in Frutigen (phone 033 672.26.26)
I
Infrared cabin
We have a small wellness area with an infrared cabin in our basement (-1). Please contact reception for further details.
Information
Please contact the reception desk for any information.
The Info Center Kandersteg is 200 m from the hotel. Opening hours are usually as follows: Monday to Friday: 8am to 12pm and 2pm to 5pm
Saturday: 8.30am to 11am / 2pm to 5pm
Internet / WIFI
Free WIFI! Wireless network: FREE_BERNERHOF (www2.pwlan.ch)
K
Keys
Before leaving the hotel please leave your room key at reception.
L
Laundry
We are happy to wash your laundry for you on request. Please hand the laundry bag to your room maid or leave it at reception (36h). If, however, you wish to do your own laundry, there is a washing machine and drier at your disposal
(Takes coins of CHF 1.00 and of CHF 0.20 / approx. CHF 4.20 per load)
Lost and found
Any personal belongings found should be handed in to the reception desk. Such property is returned to the owner or if unclaimed held by us for a maximum period of one year. The hotel disclaims all liability for personal belongings left behind and not located by us or handed in to reception.
Luggage service
Please let us know if we may help you with your luggage.
M
Meals
Our à la carte-restaurant is closed on Wednesdays & Thursdays, any other day open for dinner from 6pm to 8pm and on Saturday & Sunday also for lunch from 11.30am to 1.30pm. Times may vary if you decided to enjoy our half board menus. Please let us know the evening before if we may pack you a lunch bag for the next day. The extra charge is CHF 15.00.
Medical service
The practice of Dr. H. Pilz is located behind the hotel in the “Résidence Bernerhof”,
Phone 033 675.14.24 or cell phone 079 330.72.72
Meeting rooms
We happily organise your meetings. Please ask at the reception for further information.
Messages
Any messages received will be left in your key compartment. The hotel will not be held responsible for any undelivered or damaged messages.
P
Parking
There are plenty of reserved outdoor parking lots for our guests. However, if you wish to book an underground parking space, please contact reception.
Pets
Well-behaved pets are welcome at our hotel. Please keep your pet on a leash in public areas. Please inform reception if you are bringing a pet. We charge CHF 15.00 per day (excluding food).
Pharmacy
The nearest pharmacy is in Frutigen. The local doctor has a selection of medication available. He is located in the „Residence Bernerhof“, behind the hotel.
Pillows
We have a selection of different pillows available: feather pillow (standard), polyester fibre pillow (65x48 cm), polyester fibre pillow (62x60 cm), spelt pillow (46x28 cm)
Police
Cantonal police department, Frutigen: phone 033 671.81.41
Emergency call: phone 117
Post office
At the train station
Your personal mail will be placed in your key box. You can drop off your mail and purchase stamps at the reception desk.
R
Railway station
The railway station is an approx. five-minute walk from the hotel.
Restaurant
We serve a selection of fine dishes and specialities for everyone.
Opening hours (à la carte) are usually as follows:
Monday, Tuesday & Friday: from 6pm / Saturday & Sunday: open all day (warm meals from 11.30am to 1.30pm and from 6pm to 8pm / Wednesdays & Thursdays: closed (only open for guests with half board)
S
Sauna / Sanarium (soft-steam bath)
Please contact reception.
Bath robe: Available at the reception for a lending fee of CHF 5.00
Sewing kit
A sewing kit is available at the reception
Shopping
Opening hours: Monday to Friday: 8am to 12pm / 1.30pm to 6.30pm.
Saturday: 8am to 12pm / 1.30pm to 4pm.
Some shops are open on Sunday morning
Most shops are closed on Wednesday afternoon (except high season)
Ski storage room
Our ski storage room is located in the basement (-1), next to the stairs
Sledges (in winter)
We do have some sledges at our hotel, please ask at the reception.
Slippers
Slippers can be purchased at the reception (CHF 3.00)
Swimming pool
The public outdoor pool (summer season only) is situated behind the hotel.
The public indoor swimming-pool is in Frutigen, phone 033 672.50.50
T
Table reservation
Please let us know if we may book a table in our restaurant for you. We automatically reserved a table for you if you have booked half board with us.
Taxi
AFA Taxidienst, Frutigen phone 075.415.15.15
Telephone
Our hotel can be reached by calling the following number: +41 (0) 33.675.88.75.
V
Valuables
We strongly advise guests to deposit any valuables in the safe (insurance amount
CHF 2.500.-- max). This service is free of charge. The management disclaim all liability for the loss of any valuables or personal belongings left in hotel rooms or public areas.
Visitor’s card
You receive your personal visitor’s card by email prior to your arrival or printed from us at reception. It entitles you to various discounts in Kandersteg and the surrounding area.
W
Wellness
We have a small wellness area with sauna / soft-steam bath, infrared cabin, kneipp, spa shower and ice shower in our basement (-1). Please contact reception for further details.
WIFI / Internet
Free WIFI! Wireless network: FREE_BERNERHOF (www2.pwlan.ch)